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ALL THINGS TECHNOLOGY NEWS YOU NEED TO KNOW TODAY
1.WhatsApp is now an “urgent” growth valve for Facebook. Acquired a decade ago for $22 billion, WhatsApp has yet to become a big business for Facebook. But with the company facing slowing growth of revenue and users and a battered stock, “superapp” ambitions for WhatsApp are taking shape.
In Other News:
2.Platforms like TikTok, Instagram, and YouTube are fighting to win ecommerce dollars. At the start of the year, companies were determined to bring social and livestream shopping to US customers — and while some have succeeded, others have shown mixed results.
3.Netflix will start charging for password sharing next year. Starting in early 2023, account holders will have to pay an additional fee for friends and family members accessing their account.
4.This Zoom video shows a Gopuff representative telling workers their jobs have been eliminated. More than 200 Gopuff customer service workers were let go last week. In a Zoom video posted to Reddit, a company rep told the group their positions were “terminated, effective immediately.”
5.Oracle employees say new hiring restrictions are creating already low morale. Hiring managers have been asked to push back start dates for new recruits, and hiring has been slashed or significantly slowed down across several business units.
6.An actor from “It’s Always Sunny in Philadelphia” had a frustrating Tesla experience. On a podcast, Glenn Howerton said he was locked out of his Tesla when his key fob broke, and that he had a difficult time reaching customer service, saying that Tesla “lost a customer.”
7.What’s it like to be on the frontline of Facebook’s customer complaints? In a conversation with Insider, a Meta customer service agent working for a third-party firm described what it’s like to work with customers, from torrents of abuse to insomnia from stress.
–She works as an agent for Meta via the outsourcing firm Teleperformance. Each day, she fields around 20 cases a day from organizations, businesses, celebrities, and creators who depend on Facebook and Instagram for their livelihoods.
–She said she’s often powerless to help customers, and that support agents are prohibited from using “negative” words such as “sorry” or “unfortunately.”
–The agent said she’s received death threats and people threatening to sue her. She also blames the job’s stress for chronic insomnia she has suffered.
8.Jeff Bezos responded to criticism about his investments in space travel. In a speech, Bezos addressed people who ask why he invests “so much into space,” saying that traveling to space is “not to abandon our home, but to protect it.”
9.Everything the James Webb telescope accomplished in its first 100 days. Since it began observing in July, Webb has peered deep into space, took stunning shots of faraway galaxies and glittering nebulae, and saw a spacecraft slam into an asteroid.
10.Cadillac just took the wraps off its new electric car. The $300,000 Celestiq — which goes into production next year — comes with five screens, futuristic looks, and 300 miles of range.
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